Return and Refund Policy

LabTrakPro is a laboratory workflow software product supported by demo, setup, implementation, training, and customer service activities. Because the service is digital, there are no physical products to return.

Refund eligibility depends on the type of payment, the written agreement or invoice terms, the status of setup or implementation work, and whether the paid service has already been delivered or used.

Customers may request cancellation according to the billing terms stated in their proposal, invoice, or service agreement. Unless otherwise agreed in writing, cancellation stops future renewal billing after the active paid period.

Fees for an active billing period are generally non-refundable once access, support, hosting, or software services have been provided, except where required by law or expressly agreed in writing.

Setup, implementation, migration, configuration, customization, and training fees may be non-refundable once work has started or resources have been allocated.

If a project is cancelled before work begins, LabTrakPro will review the request and may refund eligible unused amounts after deducting any committed costs, third-party fees, or completed work.

Refund requests should be submitted by email to alvinbregana@gmail.com and should include the customer name, laboratory name, invoice or payment reference, payment date, amount, and reason for the request.

LabTrakPro will review the request, confirm any needed information, and respond with the outcome or next steps. The review may consider account access, subscription status, implementation progress, support history, payment records, invoice details, and whether configured software services have already been provided or used.

Approved refunds will be returned through the original payment method where practical.

Approved refund timing depends on the payment method, bank, card issuer, or payment processor. Processing may take several business days after LabTrakPro confirms approval.